Support Specialist - Bilingual Mandarin

HungerRush • Houston, TX

2d • Remote

About The Position

HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Position Summary:
We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order.
This is a 100% Remote role
CURRENTLY LOOKING TO FILL OUR AFTERNOON TO EVENING SHIFT
TIMES in CST:
11:30-8pm, 12:30-9pm, 1:30-10pm, 2:30-11pm

Requirements

• Fluent in English
• Fluent in Mandarin
• Must be available for evening and weekend shifts
• Effective written and verbal communication skills
• Strong critical thinking / problem solving skills
• Efficient in operating a computer in a Windows based environment

Nice To Haves

• Call Center Experience a plus
• Food Industry Experience a plus
• Self-directed / self-motivated

Responsibilities

• Take inbound calls from either the customer or the restaurant.
• Make outbound calls to customers or restaurants to follow up on acknowledgement errors.
• Manage incoming tickets generated from email or text via CRM (customer relationship management portal).
• Return calls for any voicemails that a ticket is generated for.
• Minor troubleshooting product or service problems reported by the customer or the restaurant.
• Route calls / tickets to appropriate channels if necessary.
• Facilitate and document accurate correspondence between the restaurant and customers
• Miscellaneous clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED