Support Software Engineer (Remote)

Inspira Financial•Oak Brook, IL

10h•Remote

About The Position

We are seeking a talented Support  Software  Engineer to join our growing team. Our engineering team plays a critical role in ensuring the reliability and efficiency of our systems, which in turn drives customer delight. The Support Engineer role will help us maintain operational excellence.     This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across multiple teams. You will be at the intersection of engineering, operations, and customer success, helping to diagnose issues, triage requests, execute data corrections, and ensure our systems run smoothly.    This role supports critical health benefits infrastructure such as HSA administration, banking integrations, and regulatory compliance. You'll work directly with production data involving real money movement, tax reporting, and multi-bank operations.  At First Dollar, we believe in empowering engineers to build a smarter health benefits platform - one where human expertise is amplified, not replaced, by AI tools. We seek engineers who have demonstrated experience using AI responsibly to accelerate their development workflow, improve code quality, and solve complex problems more efficiently. Our engineering team is built on the principles of humans over code. We are a tight-knit group of lifelong learners in a constant quest to be a team that is greater than the sum of its parts. Come join us!

Requirements

0-2 years of experience in software engineering role
Strong analytical and problem-solving skills
Practical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solving
Bachelor’s degree in computer science or equivalent experience
Working understanding of Node.js
TypeScript and React
Git Version Control System
Database (e.g. Postgres SQL)
Cloud Platform (e.g. GCP)
Excellent communication and teamwork skills
Great attention to detail and organizational skills
Willingness to learn and adapt in a fast-paced environment

Nice To Haves

Familiarity with observability tools (Data Dog or similar)
Understanding of GraphQL
Experience with writing and maintaining technical documentation
Experience with banking/payment APIs such as Plaid (or similar)
Experience with Google BigQuery or similar data warehousing tool
Strong sense of ownership and follow-through
Prior experience in a customer support or technical troubleshooting role

Responsibilities

Support Engineering and Operations
Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts. 
Conduct initial investigation and debugging of reported problems, escalating when necessary 
Leverage and contribute to internal documentation and runbooks to resolve technical issues independently 
Identify and route unresolved issues to the appropriate engineering or product teams for further action
Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards
System Monitoring and Incident Triage
Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues. 
Identify and escalate any anomalies or critical system alerts that require immediate attention 
Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues 
Ensure that critical alerts and operational failures are addressed by the relevant teams 
Conduct root cause analysis on reported problems and document findings 
Cross-Team Collaboration and Learning
Partner with engineering, product, treasury and operations teams to refine internal troubleshooting processes 
Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investments. 
Document troubleshooting procedures findings and contribute to knowledge-sharing efforts 
Identify patterns in support requests that could inform product or engineering improvements 
Actively participate in team discussions and process improvements
Other duties as assigned