Support Services

SAN ANTONIO METROPOLITAN MINISTRY Inc•San Antonio, TX

1d•Onsite

About The Position

The Support Services team member is responsible for general upkeep and cleanliness of the SAMM Shelter facility. They will conduct inspections of rooms prior to move in and at move out for SAMM Shelter clients. They will inventory items at the facility and will operate industrial washer and dryer to clean soiled linen and towels for the facility. They will document and inform appropriate staff of issues identified throughout the facility and will respond to appropriate requests for service. The SAMM Shelter Support Services will work closely with the SAMM Shelter Team in identifying and communicating any issues with the facility that need to be addressed.

Requirements

Ability to gain working knowledge of SAMMinistries policy and procedures
Ability to act as a representative of SAMMinistries to the public
Ability to effectively communicate with individuals from diverse backgrounds
Ability to prepare and maintain accurate records
Ability to use Trauma Informed Care techniques
Ability to use Harm Reduction techniques
Ability to operate and work effectively in Microsoft Office programs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to professionally handle crisis situations
High School degree or GED.
Two or more years related experience and/or training, or equivalent combination of education and experience.
A layperson’s familiarity with general household issues, appliances, tools, plumbing, a/c, heating, etc. is extremely beneficial for trouble shooting repairs and reporting issues if necessary.
Proficiency with computers, internet usage, email usage, and Microsoft Office applications is required.
Valid Driver's License.
Successful completion certification in CPR/First Aid/AED Trauma Informed Care Harm Reduction and Housing First will be required within sixty (60) days of hire.

Nice To Haves

Bilingual (English/Spanish) is preferred.
Additional Training in: Motivational Interviewing, Time Management, HMIS Training.

Responsibilities

Assist in the general upkeep and cleanliness of the facility such as housekeeping and maintenance.
Perform cleaning, sanitizing and make ready of rooms within 48 hours of a resident exiting the program.
Inventory, wash, dry and fold linens used in guest rooms.
Maintain accurate and complete shift logs documenting product inventory, storage, available rooms, etc.
Ensure client safety and welfare by monitoring clients to ensure they are adhering to facility expectations.
Inspect facility periodically and make recommendations for repairs either by staff or an outside contractor.
Maintain procurement records such as items or services purchased, costs, delivery, product quality and performance, and inventories.
Respond to SAMM Shelter Support Services SysAid requests as appropriate.
Coordinate and manage pest control scheduling as needed.
Conduct a walk-through inspection with appropriate documentation prior to move-in of new client to ensure room is clean, undamaged, and ready to be occupied.
Conduct a walk-through inspection to assess damage when a client exits the program, documenting as needed, and providing move-out information to Case Manager and appropriate staff.
Maintain a high level of communication with all staff regarding all Support Services information.
Demonstrates and engages in practices that are culturally competent and demonstrates the ability to work with diverse populations and backgrounds.
Attends all mandatory departmental meetings and/or training assigned by Emergency Shelter management team.
Performs all other job-related duties as assigned.