Support Services Technician - Outpatient Substance Use Peoria

Carle Foundation Hospital-posted 4 months ago

$15 - $25/Yr

Entry Level

Peoria, IL

Religious, Grantmaking, Civic, Professional, and Similar Organizations

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Provides initial contact with consumer and collaborating agencies by phone or in person.

Promptly greets patients and visitors in an appropriate and courteous manner
Maintains a high degree of confidentiality and is discreet at all times
Demonstrates diplomacy and good judgement in selecting proper mode of communication
Answers calls in a professional manner
Determines the service the patient is to receive by reviewing physician orders
Educates patients on specimen collection
Properly handles patient specimens and stores them according to established protocol
Completes job assignments in a timely manner to decrease customer wait times
Accurately records messages and communicates messages
Complete chart preparation for doctor and nurse ensuring files are on site when needed and have proper paperwork in chart
Ensure timely and accurate registration and specimen handling
Selects and identifies correct patient using appropriate identifiers
Accurately and completely enters required demographic, insurance and diagnostic information
Assist consumer in completing all initial paperwork, explain consumers' fees and/or copy necessary insurance information for verification purposes
Copy charts as requested from collaborating resources
Accurately Transcribes orders or releases orders
Reconciles the orders with the corresponding order and label
Correctly identifies and Maintains competency on insurance plans
Accurately scans appropriate documents into EMR
Reviews paperwork for completeness
Effectively utilizes resources, seeking clarification as needed
Maintains composure speed and accuracy during peak periods

Basic reading skills
Basic writing skills
Basic oral skills
Ability to respond appropriately to customer/co-worker interaction
Interaction with a wide variety of people
Maintain confidential information
Ability to communicate only the facts to recipients or to decline to reveal information
Ability to project a professional, friendly, helpful demeanor
Basic computer knowledge: uses word processing, spreadsheet, e-mail application, and web browser
Comfortable within a Windows OS and learning new applications
Experience with a computer program/software for food service e-mail client

Comprehensive benefits package

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Support Services Technician - Outpatient Substance Use Peoria

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