Support Services Specialist - Travel
About The Position
Travel Leaders Network (www.TravelLeaders.com), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually. Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better. The Support Services Specialist serves as a frontline resource providing high-quality support to TLN owners, advisors, and internal partners across North America. This role operates in a fast-paced, high-volume environment and is responsible for resolving inquiries efficiently, documenting issues and solutions, and ensuring a consistently professional customer experience. The Specialist acts as a key liaison between advisors and internal TLN teams, contributing to problem resolution, process improvement, and knowledge sharing across the organization.
Requirements
- 3+ years experience in the travel industry, preferably with travel advisor or worked with travel advisors background
- Detailed oriented while coordinating and managing multiple tasks simultaneously
- Familiarity working with US and Canada industry suppliers
- Must have strong analytic skills, problem solving and decision making skills
- Works well under pressure, ability to set priorities, solve problems and strong customer service skills
- Maintain superior use of all Microsoft Office Products and ability to learn new technologies
- Must be a self-starter and highly motivated
- Ability to work in a team environment professionally
Nice To Haves
- ClientBase, VacationCRM or Travel CRM’s experience a plus
- Salesforce experience a plus
Responsibilities
- Provide phone, email and chat case support in a high-volume, fast-paced call center environment
- Deliver professional, friendly service to internal teams and external members
- Accurately document issues, resolutions, and knowledge articles in internal systems
- Utilize Salesforce and Microsoft Office, email, and internal support tools with advanced proficiency
- Communicate clearly and effectively in writing and verbally; maintain thorough documentation
- Plan, prioritize, and multitask effectively while adapting to changing demands
- Assist with training and knowledge transfer in one-on-one and group settings
- Analyze issues, evaluate options, and develop actionable solutions
- Exercise sound judgment and timely decision-making when resolving problems
- Collaborate cross-functionally to research, resolve, and communicate reported issues
Benefits
- choice of two medical plans
- two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance
- AD&D
- optional additional life insurance
- optional additional AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- Discounted pet insurance
- auto, home, & renters insurance
- incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
