El Paso County (TX)-posted 10 months ago
El Paso, TX
Executive, Legislative, and Other General Government Support
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Under general supervision, provide first-tier support to customers on a variety of issues. This position involves providing basic applications and hardware support, communicating with users via telephone, e-mail, or in person, and ensuring all new service requests and customer inquiries are logged into the Help Desk ticketing system. The role requires prioritizing and scheduling requests, escalating issues when needed, and providing feedback to customers on current service requests.
