Support Services Reprentative

About the position

The Support Services Representative is a member of the nursing team & contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The Support Services rep. serves as a liaison between the nursing staff & the nursing administration team members & is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, & pay practices.

Responsibilities

• Ensures sufficient, appropriately qualified staff on a daily basis in accordance w/ the KP nursing workload management system, currently known as GRASP.
• Generates daily reports describing variances between GRASP requirements & actually staffing needs.
• Works w/ Registry vendors to ensure compliance w/ The Joint Commission regulatory requirements for outside registry personnel.
• Interprets collective bargaining agreements (CBA) to minimize the cost of overtime &/or other premium payments; ensure seniority in vacation selection or other time off.
• Creates ranking systems for regular staff in accordance w/ seniority provisions of contracts & availability forms filed by employees.
• Documents discussions w/ staff & management to ensure that contract provisions are followed; may be required to testify at arbitration's or other legal proceedings regarding such documentation.
• In accordance w/ individual facilities guidelines, negotiates w/ staff to cover vacant shifts.
• Generates & maintains computerized master schedule on a 28-day bases covering all nursing shifts throughout the hospital.
• Addresses all urgent staffing/payroll situations.
• Works w/ &/or provides necessary information to payroll to ensure employees are paid in accordance w/ CBAs or other KP policies & guidelines.
• Interprets coded timecard module that arise & process timecards for payment on a bi-weekly basis.
• Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.

Requirements

• High school diploma required.
• Basic Proficiency in Word and Excel.
• Typing 40 WPM.
• Excellent knowledge of computer programs such as Word & Excel w/ the ability to quickly understand & utilize the nursing workload database.
• Excellent interpersonal communications skills that enable individual to work w/ a variety of personalities & negotiate the necessary coverage for the hospital.
• Strong problem-solving skills allowing individual to develop creative alternatives to staffing/payroll issues.
• Detail oriented to ensure that discussions w/ staff & decisions regarding selection of staff are documented in case of disputes.
• Excellent analytical abilities of the written word, metrics, charts, or other documents generated by the GRASP system & computerized staffing system.
• Must be decisive w/ the ability to work independently & make decisions regarding staffing/payroll requests or challenges.
• Must be flexible to meet the needs of the department.
• Must be able to work in a labor / management partnership environment.

Nice-to-haves

• Some college preferred.
• Knowledge of health-care environment preferred.