Support Services Coordinator

Trailer Bridge-posted 8 months ago
Full-time • Entry Level
Jacksonville, FL
Truck Transportation
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The Support Services Coordinator is responsible for various administrative tasks that include completing domestic bills of ladings, processing invoices, and processing arrival notices. A Support Services Coordinator will also learn how to complete applications of contract rates or tariff rates and communicate effectively and expediently with various regulatory agencies and customers.

  • Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to the customer.
  • Prepare and enter all description information for accurate completion of the ocean bill of ladings and invoices while maintaining a high level of accuracy.
  • Regularly follow up with Customers and Account Managers regarding customer inquiries and assist with any discrepancies to ensure deadlines are met and customers' expectations are exceeded.
  • Validate all data elements for accuracy against shippers paperwork and escalate any inconsistencies in paperwork to the Account Manager or Customer to ensure efficient exportation of cargo.
  • Ensure that service commitments are achieved and maintained.
  • Issue and submit documentation in compliance with all relevant laws and best practices.
  • Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements.
  • Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs.
  • Ensure documentation status reports are updated in a timely manner.
  • Issue invoicing, including attaching back-up paperwork when required, and per customer profiles when assigned.
  • Receive and scan all shipment Proof of Delivery for shipments according to retention policies.
  • Generate Arrival notices for customers prior to vessel arrival.
  • Completion of barge objectives within scheduled deadlines.
  • Continually pursue cross training within the department and organization.
  • Support the culture of Trailer Bridge by modeling and encouraging the TB12 - Trailer Bridge's core values.
  • Other duties as assigned by Support Services Manager.
  • 1-2 years professional or relevant internship experience required, preferably within the supply chain industry.
  • Proficiency in MS Office (Outlook MS Word, Excel, and PowerPoint).
  • Proficiency in AS400 preferred.
  • Ability to multi-task and meet changing deadlines and priorities.
  • Strong sense of urgency.
  • Strong Interpersonal skills with the ability to provide a high-level of customer service to internal and external stakeholders.
  • Preferred familiarity with applicable regulations and customs reporting and filing requirements.
  • Excellent verbal and written communication skills.
  • Analytical skills with attention to detail.
  • Team and production oriented.
  • Medical, Dental & Vision Coverage
  • Mental Health Coverage
  • 401k, Life Insurance, Short- & Long-Term Disability Insurance
  • Health Savings Account & Flexible Spending Account
  • Generous PTO Plan & Paid Holidays
  • Class Pass Credits
  • Opportunity for internal career advancement
  • Mentorship & Leadership Development Programs
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