Support Services Coordinator

Trailer Bridge • Jacksonville, FL

296d

About The Position

The Support Services Coordinator is responsible for various administrative tasks that include completing domestic bills of ladings, processing invoices, and processing arrival notices. A Support Services Coordinator will also learn how to complete applications of contract rates or tariff rates and communicate effectively and expediently with various regulatory agencies and customers.

Requirements

• 1-2 years professional or relevant internship experience required, preferably within the supply chain industry.
• Proficiency in MS Office (Outlook MS Word, Excel, and PowerPoint).
• Proficiency in AS400 preferred.
• Ability to multi-task and meet changing deadlines and priorities.
• Strong sense of urgency.
• Strong Interpersonal skills with the ability to provide a high-level of customer service to internal and external stakeholders.
• Preferred familiarity with applicable regulations and customs reporting and filing requirements.
• Excellent verbal and written communication skills.
• Analytical skills with attention to detail.
• Team and production oriented.

Responsibilities

• Review premanifest lists, stow plan lists, and manifests to ensure all boarded shipments (northbound and southbound) are correctly documented, invoiced, and communicated to the customer.
• Prepare and enter all description information for accurate completion of the ocean bill of ladings and invoices while maintaining a high level of accuracy.
• Regularly follow up with Customers and Account Managers regarding customer inquiries and assist with any discrepancies to ensure deadlines are met and customers' expectations are exceeded.
• Validate all data elements for accuracy against shippers paperwork and escalate any inconsistencies in paperwork to the Account Manager or Customer to ensure efficient exportation of cargo.
• Ensure that service commitments are achieved and maintained.
• Issue and submit documentation in compliance with all relevant laws and best practices.
• Document shipments per regulatory guidelines including but not limited to In Bond, USDA, US Customs, Hazardous, Schedule B and HTS Code requirements.
• Ensure appropriate application of rates to customer invoices per Trailer Bridge pricing contracts/tariffs.
• Ensure documentation status reports are updated in a timely manner.
• Issue invoicing, including attaching back-up paperwork when required, and per customer profiles when assigned.
• Receive and scan all shipment Proof of Delivery for shipments according to retention policies.
• Generate Arrival notices for customers prior to vessel arrival.
• Completion of barge objectives within scheduled deadlines.
• Continually pursue cross training within the department and organization.
• Support the culture of Trailer Bridge by modeling and encouraging the TB12 - Trailer Bridge's core values.
• Other duties as assigned by Support Services Manager.

Benefits

• Medical, Dental & Vision Coverage
• Mental Health Coverage
• 401k, Life Insurance, Short- & Long-Term Disability Insurance
• Health Savings Account & Flexible Spending Account
• Generous PTO Plan & Paid Holidays
• Class Pass Credits
• Opportunity for internal career advancement
• Mentorship & Leadership Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Truck Transportation
• Education Level: No Education Listed