SUPPORT SERVICES ASSOCIATE

SPRINGETTSBURY TOWNSHIP•York, PA

4d•Onsite

About The Position

This position consists of administrative assignments in support of the departments of Administration, Community Development, and Recreation, and assists the public in a positive, clear, and concise manner. Assignments are performed under the direction of the department directors or other designated Township official. Responsibilities include greeting and assisting the public, answering telephone calls, handling recreation registrations, fees, and tickets, logging incoming permit applications and plan submissions, scheduling of inspections, preparation and filing of approved permits, and collection of fees.

Requirements

Knowledge of business English, spelling, and punctuation
Ability to communicate effectively and follow verbal and written instructions in English
Knowledge of general office practices, procedures, and equipment
Knowledge and the ability to use computer hardware and standard office software, including financial software
Ability to exercise good judgment, courtesy, and diplomacy in dealing with the public and coworkers
Ability to establish and maintain effective relationships with associates, other government agencies, and the public
Ability to make mathematical computations and tabulations, and name and number comparisons with speed and accuracy
Ability to organize tasks to meet required timelines
Ability to type/word process with speed and accuracy using standard word processing software
Ability to handle sensitive and confidential information in a professional manner
Ability to work independently on difficult or complex assignments
Ability to maintain records and prepare accurate reports
Ability to attend all training as required
Ability to lift objects up to 10 pounds
Ability to regularly report to the job at assigned times and perform assigned duties
High school diploma or equivalent
Two years of experience in a front-line office environment, local government experience with zoning or permitting preferred
One year of experience in customer service work
Experience in computer hardware/software, including word processing, spreadsheets, and database programs
Any combination of education and experience that indicates possession of the skills, knowledge, and abilities listed herein
Possession of a valid Pennsylvania driver’s license
Ability to pass physical/medical tests, including functionality test
Ability to pass drug-screening test
Ability to pass psychological exam
Ability to pass background investigation

Nice To Haves

Associates Degree preferred
local government experience with zoning or permitting preferred

Responsibilities

Performs receptionist duties, greets visitors, and directs them to appropriate offices or persons
Assists residents, property owners, contractors, businesses, and developers in obtaining and/or processing permit applications, certificates of occupancy, and zoning permits
Assists the Parks & Recreation Department in gathering information for the quarterly newsletter. Occasionally assist the Parks & Recreation Department with township events.
Performs registrations, collects fees, and distributes recreation tickets
Handles walk-ins, telephone, and electronic inquiries regarding permits, procedures, and basic information on Township requirements and procedures; takes messages and transfers calls to appropriate offices
Assists with maintaining office supply inventory.
Performs clerical duties, types general correspondence, operates common office equipment and utilizes standard office software
Performs mailroom and copier room/machine functions
Creates and tracks daily schedules of inspections and plan reviews for in-house and/or third-party inspectors
Receives, codes, and records payments from established escrow accounts, accepts fees, reconciles cash drawer/receipts prior to submittal to finance department
Date stamps, logs, and maintains individual parcel folders and enters electronic data into specific databases
Documents and logs incoming permit applications and plan submissions.
Prepares and prints monthly reports for submittal to the U.S. Census Bureau, York County Tax Assessment Office, Township Tax Collector, and others, as required
Prepares general correspondence and files.
Assists in preparation and distribution of meeting packets and set up of the Board Room in preparation for meetings.
Maintains project folders for subdivision and land development proposals and enters electronic data into specific databases
Assists with Community Development workflow schedule to improve efficiency of operations
Performs other assignments as required