Support Services Associate

Cleveland Clinic • Mentor, OH

27d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic and experience world-class healthcare at its best. Cleveland Clinic Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career. Support Service Associates have the unique opportunity to train in patient transport, environmental services and linen. You will be assigned to a work area depending on the department’s needs for the day. A caregiver in this position works evenings from 2:00 p.m. – 10:30 p.m. with every other weekend and holiday rotation requirements. A caregiver who excels in this role will: Patient and equipment transportation: transport patients to and from clinical, ancillary and support areas via wheelchair, stretcher or beds, transfer patients to and from beds, wheelchairs or stretchers, transport patients during discharge to the hospital lobby, ensure proper oxygen levels in tanks before transporting patients, approach and offer assistance to patients and visitors, communicate with other caregivers regarding a patient arrival and departure, verify and confirm standard precautions and correct patient identification, disinfect and maintain equipment, perform environmental and safety checks, identify and report malfunctioning ambulatory equipment, and move and deliver equipment and linen carts. Environmental services: clean patient rooms, ancillary areas, exam rooms, offices, waiting areas, public restrooms, discharge areas and other assigned areas, stock supplies in rooms and restrooms, and follow and adhere to all departmental safety requirements. Linen: collect, stock and distribute clean or soiled linens, perform daily inventory, identify items for replacement, assist with fitting of new uniforms, issue lab coats and uniforms to authorized users, sort and inspect uniforms returned from offsite laundry, deliver lab coats and uniforms to locker rooms or coat closets, and assemble various linen packs for use in surgery and other departments. Complete three months of on-the-job training and orientation to learn multiple hospital and clinic locations, special procedures, patient emergency and safety procedures, and proper body mechanics necessary to safely move patients.

Requirements

• High school diploma or GED
• Three months on-the-job training and orientation to learn multiple hospital and clinic locations, special procedures and patient emergency and safety procedures, proper body mechanics necessary to safely move patients.
• Requires full range of body motion including handling of patients, manual and finger dexterity and eye/hand coordination.
• Requires normal or corrected vision and hearing to normal range.
• Requires working with some exposure to communicable disease.
• Heavy work-exerting 50 to 100 lbs. of force occasionally and/or 25 to 50 lbs. of force frequently and/or 10 to 20 lbs. of force constantly to move objects.
• Physical demand requirements are in excess of those for Medium Work.
• Follows standard precautions using personal protective equipment as required.

Responsibilities

• Patient and equipment transportation: transport patients to and from clinical, ancillary and support areas via wheelchair, stretcher or beds, transfer patients to and from beds, wheelchairs or stretchers, transport patients during discharge to the hospital lobby, ensure proper oxygen levels in tanks before transporting patients, approach and offer assistance to patients and visitors, communicate with other caregivers regarding a patient arrival and departure, verify and confirm standard precautions and correct patient identification, disinfect and maintain equipment, perform environmental and safety checks, identify and report malfunctioning ambulatory equipment, and move and deliver equipment and linen carts.
• Environmental services: clean patient rooms, ancillary areas, exam rooms, offices, waiting areas, public restrooms, discharge areas and other assigned areas, stock supplies in rooms and restrooms, and follow and adhere to all departmental safety requirements.
• Linen: collect, stock and distribute clean or soiled linens, perform daily inventory, identify items for replacement, assist with fitting of new uniforms, issue lab coats and uniforms to authorized users, sort and inspect uniforms returned from offsite laundry, deliver lab coats and uniforms to locker rooms or coat closets, and assemble various linen packs for use in surgery and other departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees