Support Services Associate

Sagility

5d•$14 - $20•Onsite

About The Position

As a Support Services Associate, you will play a vital role in ensuring efficient daily operations within the Purchase District Health Department. This position supports both administrative and public health services, providing front-line assistance to clients, maintaining records, and helping programs run smoothly. This is a full-time, entry-level role ideal for detail-oriented, organized individuals seeking a rewarding career in public health administration. Comprehensive on-the-job training is provided.

Requirements

High school diploma or GED required.
No prior experience required — on-the-job training provided.
Must participate in agency-provided training to become knowledgeable in Patient and Community Health Services Reporting and Billing Procedures (PSRS).
Must complete ongoing required trainings as outlined by agency policy.
Strong customer service and communication skills.
Ability to organize and manage multiple tasks efficiently.
Basic computer literacy and accurate data entry skills.
Commitment to confidentiality, professionalism, and teamwork.

Responsibilities

Greet and direct clients, visitors, and callers to appropriate staff or resources.
Prepare correspondence, labels, and other routine materials.
Maintain accurate and confidential medical and administrative records.
Collect, record, and reconcile fees to ensure accuracy and completeness.
Order and maintain office and program inventory supplies.
Enter information from Patient Encounter Forms (PEF), Outcome or Assessment Information Set (OASIS), and other program reports.
Process and issue WIC vouchers, environmental permits, and program applications.
Generate and review reports to verify completeness and accuracy.
Assist in gathering information from patients, clients, and insurance providers.
Use department systems such as the Environmental Health Management Information System (EHMIS) to support data accuracy and compliance.
Provide certificates and documentation for services rendered.
Support agency staff and public health initiatives as assigned.

Benefits

Eligible for full benefits, paid holidays, retirement programs, and professional development opportunities.
13 Paid Holidays including Juneteenth, Veterans Day, and two days each for Thanksgiving, Christmas, and New Year’s.
Accrual of 3.5 hours of vacation and 3.5 hours of sick leave per pay period, with vacation increasing based on years of service.
Up to 12 days of vacation and 12 days of sick leave available within your first year of employment.
Additional leave opportunities for jury duty, voting, and inclement weather, ensuring you have time for civic responsibilities and unforeseen circumstances.
Low-premium medical insurance plans starting as low as $20.88 per month for single coverage, with additional options for family coverage
Annual employer-funded allowance, depending on your plan ($500 - $1000) loaded onto a HealthEquity card each year (HRA dollars roll over each year, up to $7,500)
HRA card can be used for eligible medical, dental, and vision expenses, including copays, coinsurance, deductibles, and prescriptions.
Preventive care is covered at 100% across all plans — annual checkups, routine screenings, and vaccinations are included at no cost
Flexible Spending Accounts (FSAs) available for health and dependent care
Telehealth and virtual care options are available, often at lower copays than in-person visits. (Including parenting resources, nurse lines, and more)
Prescription coverage includes tiered copays for generic, brand, and specialty medications; pharmacy expenses may count toward your deductible and out-of-pocket maximum
All plans include mental health services such as counseling, psychiatric care and behavioral health care
Dental insurance plans starting at $14 per month
100% coverage on preventive care (cleanings, exams, and X-rays) when using in-network providers
Coverage for major services such as crowns, implants, and oral surgery
Teledentistry available 24/7, giving you remote access to dental consultations anytime
Vision insurance available for less than $6 per month for single coverage, with family options also available
$150–$175 allowance for contacts, frames, and lenses, with co-pays as low as $10
Covers routine eye exams for adults and children, including dilation, when necessary, to support overall eye health
Discounts on frames, lenses, and contacts for costs exceeding the plan allowance
6% pension contribution through the Kentucky Employee Retirement System (KERS)
Optional 401(k) and 457(b) plans (employee-funded)
Mileage reimbursement for approved work-related travel
$20,000 of basic life insurance provided at no cost to you, including Accidental Death & Dismemberment (AD&D) benefits. You also have the option to purchase additional life insurance for yourself and eligible dependents for enhanced financial protection.
Carrum Health: Available under certain plans, access top surgeons and cancer specialists for major procedures, including cancer care, orthopedic surgeries (knee, hip, shoulder, spine), heart surgery, and weight-loss surgery—with most services covered at no cost to you.
LiveHealth Online: 24/7 virtual visits with doctors, therapists, psychiatrists, and lactation consultants
LivingWell Clinics: In-person or telehealth for annual exams, chronic care, labs, immunizations, and women’s health
24/7 NurseLine & Substance Use Support: Get care guidance, provider referrals, and confidential substance use help
Tobacco Cessation: Free prescription and OTC aids, online or phone-based counseling programs
Diabetes & Chronic Care: Personalized 24/7 coaching, education, and tracking tools through Lark and DSMES programs
Maternity & Family Support: Digital tools, prenatal/postpartum guidance, lactation consulting, and newborn tracking.
Joint & Musculoskeletal Care: Virtual therapy for back, knee, hip, neck, or shoulder pain via Hinge Health
Acupuncture: Covered pilot program for eligible KEHP members at UK Healthcare
Behavioral & Mental Health: Online therapy, psychiatry, and coaching through LiveHealth Online, RethinkCare, and Learn to Live
Cash Rewards & Wellness Incentives: Earn $25–$850. Wellness engagement can reduce premiums by nearly $500