Support Services Associate - Admin Duties - Shuttle Driver

AAA Mountain West Group•Las Vegas, NV

About The Position

Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State of the art equipment and facilities with consistent car count A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 60 Million+ members in North America . At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.

Requirements

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Member service focus
High School diploma or equivalent certification (GED)
Two years’ experience in retail/sales/service industry required
Valid driver license and acceptable driving record
Ability to lift and or carry up to 40lbs
Sitting, standing, bending, kneeling, pushing, reaching, lifting

Responsibilities

Arrange and/or administer transportation of customers during the repair of their vehicles via rideshare, rental or company vehicle
Performs needed clerical or administrative duties to support accurate record keeping and secure storage of documents within the location
Receive parts and process returns
Create, modify and finalize repair orders in the shop management system to act as a backup when Services Advisors are not available
Answer phones when necessary
Assist with invoicing and processing payments when necessary
Other duties as assigned by manager
Note: May require travel to different locations on an as needed basis