Support Services Advisor

Universal Technical Institute, Inc.•Phoenix, AZ

24d•$52,000 - $55,000

About The Position

Passionate about helping students succeed? As a Support Services Advisor, you'll be the trusted guide who empowers students to overcome challenges and achieve their academic goals. From navigating coursework and attendance issues to addressing personal concerns, you'll play a vital role in driving retention and completion. Beyond advising, you'll leverage your deep knowledge of Student Services to provide expert backup support across multiple areas, ensuring every student receives the care and resources they need to thrive. This is your chance to make a meaningful impact every day! What We Offer: $52,000 -$55,000 per year Paid Training FREE UTI or Concorde Tuition for you AND your Immediate Family Medical/Dental/Vision/Life Ins/STD & LTD Ins 401K, Paid Holidays, Paid Time Off Paid Parental Leave It's all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs. But it's not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We're on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

Requirements

4 yr degree in related field preferred but not required.
2-3 years of experience in education field preferred but not required
Ability to advise and guide adult students in academic and life-skill matters
Computer skills required (i.e., Word, Excel)
Excellent customer service, communication and organizational skills
Ability to multi-task in a fast paced environment with tight deadlines
Positive attitude and willingness to learn
Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
Available flexible hours and some Saturdays

Responsibilities

Provides centralized support for elective scheduling to ensure densities are maximized and help drive in brand employment outcomes.
Provide Subject Matter Expertise on corporate wide scheduling initiatives and/or projects as necessary.
Assists with User Acceptance Testing for system changes.
Manages Adobe Sign fully executed EA process for all campuses, as needed
Assists with training, onboarding, and mentoring of new campus staff, as needed
Thoroughly audits all new student files, completes file checklists, verifies graduation documentation (secondary) to ensure students meet UTI Admissions criteria, ensures all state-required documents are on obtained and on file, fully executes enrollment agreements.
Provides centralized support for all aspects of employment services activities, including career counseling, interview skill building, graduate outreach, verification of employment follow-up, etc.
Assists with identifying local employment opportunities and populating job boards
Creates resumes for active students
Supports all appropriate student services and employment services tasks for the home office and campus teams as needed.
Other duties as assigned.