Support Services Administrator - Uptown Community Health Center

Uptown Community Health Center•Denver, CO

7d•$41 - $76•Onsite

About The Position

At Uptown Community Health Center we improve the health of our community and provide care that respects the dignity of each person, especially those that are underserved. We teach tomorrow's physicians and healthcare professionals to provide excellent medical care with compassion and kindness. Summary: The Support Services Administrator works collaboratively with the Uptown leadership teams for efficient and effective daily operation and services to our patients. Oversees various projects and initiatives, operations, budgets, and workflows within support services to ensure Uptown Community Health Center policies and procedures are in effect. Responsible for hiring, firing, and supervision of all support services staff; including annual competencies, proficiencies, and evaluations. The Support Services Administrator must support all Human Resources guidelines by example, coach and mentoring staff. This includes being a role model of Uptown Community Health Center Mission, Vision, and Values to ensure these concepts are consistently followed and displayed by the staff.

Requirements

High school diploma or GED equivalent
Three (3) years of experience in healthcare

Nice To Haves

Bachelor's Degree OR equivalent experience in Business Administration, OR Healthcare Administration, or another related field
Five (5) years of experience in the outpatient clinic, healthcare environment, or other clerical position
Experience with Epic application and health record
Experience working with and sensitivity toward special populations, including those with limited income, limited education, and non-English speaking individuals
Bilingual English / Spanish - complete comprehension, literacy, and fluency in both languages

Responsibilities

Upholds the Mission, Vision, and Values of Uptown Community Health Center.
Ensures development of ancillary initiatives to improve patient satisfaction and patient/family centered care.
Maintains a safe, secure, and healthy environment by adhering to organization standards, policies, and procedures, and to legal regulations; alerting others with potential concerns.
Communicates in a professional, clear, effective, and compassionate way with patients, visitors, and coworkers. Both in person, on the telephone, and with written communication.
Supervises daily operations for their departments.
Orients staff to policies, procedures, and workflows and utilizes training programs for specialized training.
Provides initial and ongoing education to the department on company principles, mission, vision, and values and UCHC culture.
Establishes performance expectations, including setting clear performance expectations for role and associate that differentiates levels of performance, completes timely, honest performance reviews on staff, is able to distinguish key performers and recognizes the appropriately.
Demonstrates the ability to coach and direct associates toward established goals.
Builds interdepartmental and interdisciplinary relationships to ensure collaboration and effective/efficient operations throughout the organization, as well as in the community.
Manages multiple areas of diverse responsibilities, special projects, and/or initiatives.
Develops and maintains goodwill and working relationships with all departments of the Health Center to promote operational efficiency.
Monitors budget adherence and identifies trends or issues that may jeopardize the achievement of the same.
Responsible for ongoing stewardship by effectively utilizing supply management techniques and protocols, identifying practice protocols, and recommending alternative processes that streamline workflow.
Operates as the first level patient advocate by screening patient complaints and grievances and investigating and resolving them or escalating as necessary.
Responsible for the department staying within required regulations for OSHA, Joint Commission, EOC, etc.
Responsible for upholding the Joint Commission standards within the departments throughout Uptown Community Health Center.
Participates with the clinic teams to put the Quality Assurance and Quality Improvement Plan into action by developing and implement ing performance improvement strategies to meet/exceed quality of care expectations.
Engages staff and other stakeholders in continuous improvement of systems and processes; manages resources for staff participation in improvement work activities.
Facilitates assigned staff time and attendance to include requests for Paid Time Off and minimizing overtime
Oversees hiring, orientation, training and development of assigned team members
Provides coaching and counseling utilizing approved performance feedback tools and methods
Maintains a strong focus on ensuring that all work efforts are aligned with organizational goals and objectives
Enables staff to achieve optimal results by providing information, resources, encouragement and support.
Develops and maintains goodwill and working relationships with all departments of the Health Center to promote operational efficiency.
Responsible for proper and accurate completion of timecards for staff and providers with the department
Maintains patient confidentiality and protects medical office operations by keeping information confidential; cautioning others regarding potential breaches.
Available to work in person as scheduled and report to work on time regularly and reliably
Other duties as assigned