Support Service Representative
About The Position
The Support Services Representative is responsible for delivering high-quality member service while managing a diverse portfolio of operational functions, including document management, online and mobile banking, transaction processing, and compliance support. This role ensures the integrity of member data, facilitates digital banking experiences, and supports internal teams through accurate and timely execution of service requests. The ideal candidate demonstrates strong attention to detail, a commitment to confidentiality, and a thorough understanding of credit union policies, procedures, and systems.
Requirements
- One-year certificate from college or technical school; or three (3) months related experience and/or training; or equivalent combination of education and experience.
- Two (2) years’ customer service experience.
- Strong problem solving and conflict-resolution abilities.
- Excellent verbal and written communication skills.
- Excellent organizational and time management skills.
- Basic computer skills and the ability to learn new software and systems.
- Credit must be in good standing.
- Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
