Support Service Coordinator

FedEx • Memphis, TN

67d

About The Position

The position involves maintaining customer information within specified systems and facilitating all necessary billing payments and financial processing functions. Responsibilities include creating and updating profile records and databases, auditing and researching duty rejects and duplicate billing, and making informed decisions regarding client refunds and additional billing. The role also requires completing standard forms for regulatory advice on payments and outstanding duty invoices, as well as creating invoices and checks for customers. The candidate will work closely with the finance department on billing and account reconciliation issues, ensuring timely billing and avoiding late entries. The position demands high levels of service delivery to customers and collaboration with various internal departments.

Requirements

• HS Diploma or GED required.
• 3 years of business or customer service experience preferred.
• Required skills in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Interpersonal skills.
• Problem-solving skills.
• Ability to handle a high volume of work.
• Ability to handle time-sensitive work.
• Ability to work independently with minimum supervision.
• Detail-oriented.

Responsibilities

• Maintains customer information within specified systems.
• Facilitates all necessary billing payments and financial processing functions.
• Create and/or update profile records and databases in specified systems.
• Audits, researches and determines proper handling of duty rejects and duplicate billing.
• Makes informed decisions on refunding clients or additional billing.
• Completes standard forms to advise regulatory on payment and outstanding duty invoices.
• Creates invoices and checks for customers.
• Validates and stores customer-provided entry documents used during entry processing.
• Researches and reviews all complex entries on billing transmission error report.
• Works with finance department on various billing and account reconciliation issues.
• Reviews various reports to avoid late entries and ensure timely billing.
• Works directly with FXE on account-specific issues.
• Delivers high level of service to customers.
• Performs other duties as assigned.

Benefits

• Paid Training Provided

What This Job Offers

• Industry: Couriers and Messengers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees