Support Secretary

The Royal Wolverhampton NHS Trust•Wolverhampton, WV

10h

About The Position

To provide a comprehensive secretarial support service for Non-Site Specific (NSS) ,consultants, junior medical staff, nursing staff and medical secretaries, ensuring the highest level of confidentiality is maintained at all times. The post holder will be required to demonstrate a significant level of initiative in organizing their workload and in making decisions and taking action in accordance with departmental policy. Advert To provide high quality audio-typing and word processing with medical terminology, as required by Medical and Nursing staff, ensuring that the work is completed in an efficient and timely manner, to support the Non-Site Specific (NSS) service. Working for our organisation The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Requirements

To provide high quality audio-typing and word processing with medical terminology, as required by Medical and Nursing staff, ensuring that the work is completed in an efficient and timely manner, to support the Non-Site Specific (NSS) service.
Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process.
By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider.
Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.
Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Responsibilities

To attend weekly NSS PTL meetings with the Directorate Support Officer to discuss and agree future activity planning then co-ordinate the changes required
To work with clinicians, nursing staff, and Fast Track/booking teams to ensure full utilisation of clinic capacity.
To monitor and identify any capacity issues and highlight these to the Assistant Directorate Manager.
To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to abnormal results.
To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature.
To act up in the absence of the Senior Team Secretary, ensuring all duties are completed in an effective and efficient manner to ensure an optimum service is maintained at all times.
To provide cross cover for the secretarial team.
Respond positively and promptly to enquiries and problems received from patients, clinical staff and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.
Be committed to continual self-development and training to meet the requirements and further development of the specialty.
Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.
To accurately create records and update patient related information onto the computerised Patient Administration System (Careflow).
Take responsibility for patient notes in the office pertaining to own work and tracking of notes.
Photocopying, scanning, enveloping and dealing with post as required by Team
Assist with the training and induction of any new, or less experienced, secretarial/support staff.
Be familiar with and comply with all Trust and Departmental Policies and procedures.
Participate in appraisals to agree/revise Personal Development Plans.
To work closely with Health Records Staff and Team members to ensure the development of an efficient Team to effectively support the Directorate/Department.
Attend and participate in regular staff meetings.
Compile and maintain an up-to-date secretarial job plan/cover folder for secretarial team.
To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
To ensure effective contribution to the delivery of the organisation’s objectives
Any other duties commensurate with post as requested.

Benefits

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance.
We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service.
We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

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