Support SaaS Practice Architect - Financials (IC4/IC5) (#JoinASE)
Oracle•Boston, MA
423d•$66,206 - $141,294
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About The Position
As a Principal Support Engineer at Oracle, you will be a key member of the Support organization, focusing on delivering post-sales support and solutions to Oracle's customer base. Your role involves resolving non-technical customer inquiries and providing technical support for Electronic Support Services. You will act as a primary point of contact for customers, facilitating relationships and providing strategic technical support to ensure high customer satisfaction. The position requires expertise in diagnosing and resolving complex customer issues, often involving on-site visits, and mentoring other team members.
