Support Representative

ClearChoice Dental Implant Centers-posted 8 months ago

$17 - $21/Yr

Full-time • Entry Level

Remote

Ambulatory Health Care Services

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ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.
Spend a majority of time on inbound phone calls from prospective patients in need of support.
Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.
Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation.
Show confidence and expertise overcoming objections.
Ability to thoroughly explain our services to prospective patients.
Listening empathetically to Prospective Patients needs and think critically to provide helpful solutions.
Guide callers through troubleshooting and navigating the online paperwork and online appointments.
Provide prospective patients with accurate driving directions to the location they are scheduled.
Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

2+ years customer service experience.
1+ year of consultative sales experience.
Experience in dental, healthcare, or fields requiring a high level of empathy is a plus.
A confident approach and ability to build rapport.
Proficient active listening skills.
Must possess soft skills of patience, positivity and respectfulness.
Strong interpersonal skills as well as verbal communication skills.
Self-motivation, drive, and initiative.
Comfortable seeking and receiving coaching and guidance.
Ability to help others with basic computer and tech problem solving skills.
Experience with Salesforce is a plus.
Experience with G-suites is a plus.
Strongly in need of bilingual Spanish-English candidates.

Medical, dental & vision benefits
Options for Flexible Spending Accounts and Health Savings Accounts.
401K Investment Plan
Company paid holidays and paid time off/vacation
Ongoing training and coaching
Phenomenal culture committed to supporting our employees to change the lives of those we serve
Position is fully remote

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