Support Professional, Nursing Programs

Grand Rapids Community College•Grand Rapids, MI

1d•$18•Onsite

About The Position

The Support Professional, Nursing provides support for Nursing Programs Director, Nursing Department Faculty, and current & prospective nursing students. Requisition ID: 1103 Employee Group: APSS Bargaining Agreement Schedule : 18 hours/40 weeks Compensation : Level C; $17.94 hourly Benefits: Part-time Reports to : Director of Nursing Programs Posting Opens: 4/6/2026 Posting Closes: Until filled

Requirements

Associates Degree required or comparable combination of relevant education and experience.
1 year of experience in a customer service position required
Excellent proofreading skills and have aptitude for detailed work, including: record keeping, filing, and preparation of accreditation reports and documents.
Strong command of the Microsoft Office Suite, plus a willingness to learn additional proprietary software
Excellent verbal and written communication skills
Must be proficient in verbal, written, and interpersonal communication skills to work effectively and professionally with diverse populations.
Project a professional image including punctuality, positive attitude, and a consistent attendance record.
Ability to demonstrate excellent customer service skills, with a diverse population, including under stressful conditions. This includes effective communication and pleasant, helpful manner in person, on telephone, or via written communication.
Ability to lift and move up to 25 pounds.
Ability to sit/rise repeatedly
Ability to perform daily routine and unexpected duties with minimal supervision.
Ability to organize, manage and prioritize multiple tasks, and meet timelines in a multi-project environment with minimal supervision.
Must use good judgment in handling sensitive or difficult situations, while maintaining confidentiality.
Ability to work in busy office environment with frequent interruptions

Nice To Haves

Knowledge of Nursing Licensure in Michigan preferred
Familiarity with Nursing Accreditation or similar preferred

Responsibilities

Receive student visitors, answer phones, and screen calls.
Address students questions and/or concerns related to the nursing program or guide them to the appropriate resources, person(s), or department, as needed.
Enter and file student data and follow up correspondence.
Maintain accurate records, files, and office activities with strict standards of confidentiality.
Route incoming mail and assist with printing orders for the Nursing Department.
Compose & conduct accurate written correspondence (letters and e-mail), forms, reports, tables, graphs, memos, as needed.
Assist with maintaining accurate content on the department website.
Assist with development of various departmental public or internal documents including brochures, student handbook, departmental policies or practices, etc.
Assist the Nursing Department in planning and coordinating department and student related events
Schedule meetings and prepare meeting materials as requested.
Record, distribute and maintain accurate meeting minutes with all related documents.
Maintain documents for accreditation and licensing reports.
Conduct student and graduate surveys as needed for accreditation and compile survey data for review
Provide support for administrative and instructional staff as appropriate.
Actively engage in activities that promote professional development goals and needs.
Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
Performs other related duties as assigned.