Support Professional, Enrollment Specialist - Training Solutions (Part-time)

Grand Rapids Community College • Grand Rapids, MI

1d • $18

About The Position

The Support Professional Enrollment Specialist for Customized Training (Enrollment and Billing) to the Training Solutions Department under the School of Workforce Development provides support to various processes within the department. INTERNAL: Only current APSS employees may apply. Requisition ID: 1068 Position Number: 00001344 Employee Group: APSS Schedule: 24 hours per week, 52 weeks per year Compensation: Level C, $17.94 per hour Benefits: Part-time, prorated Reports to: Lead Training Coordinator Posting Opens: 2/20/2026 Posting Closes: 3/6/2026 ESSENTIAL FUNCTIONS Provide data entry for customized training students in College electronic systems (i.e. PeopleSoft, Modern Campus). Maintain trainee records, student/organizational IDs, prepare training certificates. Create invoices, track and post revenue to the College systems for customized and Continuing Education. Maintain orderly files and accurate information for timely internal and external reporting. Assist with mailings and typing of memos and forms. Respond appropriately to and direct telephone or e-mail inquiries for internal and external customers. Produce monthly reporting for customized training, including quotes, contracts, class expenses and revenue and MNJTP company progress reports. Assist with the preparation of correspondences, documents, presentations and forms. Organize and maintain effective filing system. Assist in answering phones and guiding visitors. Coordinate work with other offices and departments and serve as back-up for M-TEC receptionist as determined by Customized Training Manager. Help arrange and prepare materials for meetings. Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position. Performs other related duties as assigned.

Requirements

• Associates degree or comparable combination of relevant education and experience
• Minimum of two (2) or more years of business or education experience required
• Basic accounting and billing experience required
• Ability and willingness to learn new technologies and applications
• Knowledge of Microsoft Office software required
• Willingness to learn PeopleSoft (CWIS), Continuity, and other electronic systems
• Past history of dependability, excellent attendance, and punctuality
• Demonstrated ability in customer service skills including effective communication and pleasant, helpful manner both in person and on telephone required
• Demonstrated ability to work in a cross-functional team
• Excellent organizational skills.
• Ability to organize, prioritize, and complete tasks in a timely manner
• Finalists must possess excellent proofreading skills and have aptitude for detailed work.
• Ability to lift and move up to 25 pounds
• Ability to sit for extended periods of time
• Ability to work with details and figures to produce accurate information.
• Demonstrated initiative, problem-solving, trouble shooting and follow-up abilities.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Must possess skills to work effectively with people of diverse ages, ethnic, sexual and socio-economic backgrounds.

Responsibilities

• Provide data entry for customized training students in College electronic systems (i.e. PeopleSoft, Modern Campus).
• Maintain trainee records, student/organizational IDs, prepare training certificates.
• Create invoices, track and post revenue to the College systems for customized and Continuing Education.
• Maintain orderly files and accurate information for timely internal and external reporting.
• Assist with mailings and typing of memos and forms.
• Respond appropriately to and direct telephone or e-mail inquiries for internal and external customers.
• Produce monthly reporting for customized training, including quotes, contracts, class expenses and revenue and MNJTP company progress reports.
• Assist with the preparation of correspondences, documents, presentations and forms.
• Organize and maintain effective filing system.
• Assist in answering phones and guiding visitors.
• Coordinate work with other offices and departments and serve as back-up for M-TEC receptionist as determined by Customized Training Manager.
• Help arrange and prepare materials for meetings.
• Regular attendance during normal scheduled hours is required.
• Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned.

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time .
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership .
• Continuous Learning: Career development and educational opportunities .
• Retirement Plans: Secure your future with our retirement options , including a state retirement plan .

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree