Support Professional, English

Grand Rapids Community College • Grand Rapids, MI

10d • $19

About The Position

The Support Professional for the English Department provides essential administrative skills and support for the Department Head, Composition, English as a Second Language and Integrated Reading and Writing faculty and staff, students and visitors of the English Department. INTERNAL: Only current APSS employees may apply. Requisition ID: 1063 Position Number: 00001471 Employee Group: APSS Bargaining Agreement Schedule: 40 hours/52 weeks, Monday through Friday, 8:00 AM - 5:00 PM Compensation: Level B, $18.67 per hour Benefits: Full-time Reports to: Department Head Posting Opens: 2/18/2026 Posting Closes: 3/3/2026

Requirements

• Associates degree required or comparable combination of relevant education and experience
• Minimum of three (3) years of experience in an administrative assistant, customer service position role required
• Proficient computer skills in Google (Chat, Calendar, Drive, Gmail, Groups, and Sheets) Microsoft Office (MS Word, Excel, PowerPoint), Adobe Acrobat, and willing to learn PeopleSoft Campus-Wide Information System (CWIS) (FSProd and CS-Prod), Cadence, Canvas, Preceptive Content, and Drupal.
• Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner.
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnicities, sexual and social-economic backgrounds.
• Ability to work under high pressure.
• Possess mature judgment and be flexible in regards to frequent interruptions and ability to handle pressure situations.
• Project a professional image including punctuality and good attendance record.
• Ability to perform daily routine and unexpected duties with minimum supervision.
• Must use excellent judgment in handling sensitive or difficult situations.
• Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness.
• Maintain the highest levels of confidentiality and ethical standards.
• Finalists must possess excellent proofreading skills and have aptitude for detailed work.
• A skills assessment may be required.
• Ability to manage projects and work independently on a daily routine.
• Ability to respond courteously and appropriately to telephone and personal inquiries from faculty, students, staff and the public.
• Ability to maintain confidentiality, able to cope calmly with different events and circumstances.
• Ability to work effectively with diverse groups and individuals in a team environment.
• Ability to perform the functions of the job efficiently and cheerfully.
• Willing and able to work as a team with other co-workers.
• Ability to work in a fast-paced environment.
• Ability to lift and move up to 25 pounds
• Ability to sit for extended periods of time
• GRCC will comply with any mandated health and safety requirements.
• Compliance information is available on our policies website.
• Ability to function effectively as a member of a team in a multi-person and high volume academic and student affairs department.
• Ability to work flexible hours as needed.
• May require occasional evening and weekend hours.
• Some travel may be required to participate in professional organizations and conferences.

Responsibilities

• Operate an efficient office and provide high-level secretarial support to the English department head.
• Serve as receptionist for administrative and instructional activities for the Department Head, faculty, and staff, while utilizing excellent professional awareness of legal ramifications when handling sensitive and/or confidential information.
• Greet and direct students, visitors, members of the College, and the public responding in a professional manner to in person requests, and assisting with questions and concerns.
• Process absences and sub pay requests for instructors, ensuring proper forms and approvals.
• Maintain accurate records of absences in PeopleSoft.
• Post departmental schedules on Google Calendar and maintain up-to-date availability spreadsheets for adjuncts.
• Help with scheduling for full-time and adjunct instructors, including creating, updating, and distributing semester schedules.
• Assist with the scheduling of overloads and create availability forms each semester.
• Coordinate with instructors to choose textbooks for courses, ensuring consistency across sections.
• Place book orders for all English classes, including sending book lists to the bookstore and library.
• Maintain an updated department book spreadsheet for the library and campus records.
• Assist faculty using OERs to have access to instructional materials
• Run monthly reports for budget tracking, including classroom supplies, memberships, and printing.
• Manage departmental Pro-Card transactions, ensuring receipts are uploaded for reconciliation.
• Organize materials and supplies for department events such as Open Houses and Advising Days.
• Ensure event setups are complete, including providing necessary swag, magazines, and literature.
• Maintain and expand the library by purchasing Caldecott, Newbery, King, and Belpr books.
• Track and document all books purchased for the library, ensuring two copies are acquired for departmental use.
• Coordinate and update semester schedules by class, location, and modality.
• Work with the Department Head to finalize class assignments for full-time and adjunct faculty.
• Ensure accurate and timely room assignments and schedule updates; address attributes in CSPROD
• Assist with onboarding new full-time and adjunct faculty, ensuring all necessary equipment and resources are available.
• Update contact information, and assist with department meetings and communications, including Zoom meetings and room reservations.
• Maintain records of faculty availability and work with the Department Head for class assignments.
• Update various departmental records, including syllabi, course calendars, and student attendance.
• Assist with maintaining the department's online folders, ensuring documents are up-to-date and accessible.
• Order necessary office and classroom supplies, ensuring inventory is maintained.
• Track students who have taken the placement test and log AI-detected cases in an Excel spreadsheet (date, student ID, name).
• Assist students with testing inquiries, including when tests are unavailable due to SAT or Accuplacer scores.
• Work with the Enrollment Center to activate tests when required.
• For AI detection, assist students with retaking the test and ensure they come to campus if necessary.
• Log AI cases in the AI spreadsheet, shared with the Enrollment Center.
• Run queries for ARW 100 and IRW 101 students to ensure correct class enrollment.
• Document changes and student discussions.
• Contact misplaced students to discuss class adjustments, unless overridden.
• Share with the Department Head for further action.
• Check student enrollment status via the Enrollment Request Search in PeopleSoft.
• Process prerequisite waiver requests for ARW 100, IRW 101/EN 101, EN 102, literature, writing, and ESL classes.
• ESL students must be enrolled by their advisor; we only process the waiver.
• Check transcripts or the equivalency website to verify waiver eligibility.
• Do not use overrides; inform students about tuition payment.
• If a college is not listed on the equivalency website, request approval from the EN 101/EN 102 Coordinator.
• Enroll students in their requested classes after the waiver is processed, ensuring the correct class number is provided.
• Address issues for students trying to enroll in combined classes due to prerequisite errors.
• ARW and IRW students must enroll in their respective classes.
• Discuss class modality, schedule, and enrollment options with students.
• Assist students with placement testing, pre-requisite waivers, and enrollment issues.
• Process course prerequisites and support students with registration, ensuring they meet the necessary requirements.
• Provide students with necessary information on registration, placement tests, and related procedures.
• Supervise and guide student workers, ensuring clear task outlines and job expectations.
• Regular attendance during normal scheduled hours is required.
• Being present is essential for serving customers and performing the essential functions of this position
• Performs other related duties as assigned

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time .
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership .
• Continuous Learning: Career development and educational opportunities .
• Retirement Plans: Secure your future with our retirement options , including a state retirement plan .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree