The Support Operations Manager is a critical role on the Customer Experience Strategy & Operations team, dedicated to driving the efficiency and effectiveness of our Customer Support organization. This role is a blend of strategic planning and hands-on execution. You will be responsible for transforming data into action—analyzing ticket trends to provide meaningful insights, redesigning processes for greater efficiency, and implementing system changes that empower the team to deliver high quality support. You will also own workforce management, creating a data-driven approach to scheduling and resource planning that ensures we deliver on our promises to customers. We are looking for a collaborative, team-first operator to join us in this mission.