Support Operations Intern Boston

Crunchtime Corp • Boston, MA

270d

About The Position

As a Support Operations Intern at Crunchtime, you will play a key role in enhancing our customer support experience. You will work on special projects focused on improving support reporting across the organization and optimizing our AI and automation functionality. This role will provide valuable insights into how support operations function at scale, and you will collaborate closely with our Support, Product, and Operations teams to drive efficiency and innovation.

Requirements

• Currently pursuing or recently completed a degree in Business, Data Analytics, Computer Science, or a related field
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Familiarity with Excel/Google Sheets (pivot tables, formulas) and basic data visualization tools
• Interest in AI, automation, and process improvement within customer support operations
• Ability to learn and adapt to new software and technologies quickly
• Strong written and verbal communication skills for documenting findings and collaborating with teams
• Detail-oriented with strong problem-solving abilities and a proactive mindset
• Ability to work independently while also effectively collaborating with cross-functional teams

Nice To Haves

• Experience using a BI or reporting tool, especially Sigma, Tableau, or Power BI
• Basic understanding of SQL or database queries for data analysis
• Familiarity with AI-powered customer support tools, chatbots, or automation platforms
• Previous experience in a customer support, operations, or data analytics role (internships or academic projects count!)

Responsibilities

• Assist in developing and refining support reporting to improve visibility into key metrics and team performance across the organization
• Support the enhancement of AI-driven automation tools to optimize customer interactions and self-service capabilities
• Collaborate with cross-functional teams to implement automation improvements that reduce manual workload and increase efficiency
• Work on special projects aimed at improving overall support operations and customer experience
• Document processes, findings, and recommendations to help scale support improvements across the organization
• Conduct research and provide insights on best practices for AI and automation in customer support

Benefits

• Access to mentorship and guidance from experienced professionals within Crunchtime
• Opportunities to work on real projects and contribute to meaningful initiatives
• Interns will be compensated for their participation during the Internship program
• Access to free lunch when provided at the office during lunchtime
• Interns will be provided with a laptop and any other required equipment
• Exposure to a diverse and inclusive work environment
• Regular feedback sessions and performance evaluations
• Possibility of future employment depending on the business's needs

What This Job Offers

• Career Level: Intern
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree