Support Operations Director

Children's Healthcare of Atlanta•Brookhaven, GA

About The Position

Responsible for providing and maintaining organized and effective facilities property management while supporting the goals, mission, vision, and values of Children’s Healthcare of Atlanta. Responsible for the environment of care, ensuring that all properties under the position’s purview operations are effective, efficient, and in compliance with all regulatory agencies. To proactively support the efforts that ensure delivery of safe patient care and services and to promote a safe environment at Children's. Lead engineering, environmental services, and maintenance efforts in all satellite locations. Lead tenant activities to ensure coordination with building resources. Provide oversight of outsourced environmental services at all urgent care centers.

Requirements

Minimum of 10 years of experience in facilities management, property management, or design industry
7 years of experience in a property management or supervisory capacity
5 years of experience in service-related areas focusing on quality improvement and customer service excellence
Experience leading, mentoring, coaching, and developing teams
Bachelor’s degree in engineering, property management, business management, or other related field
Excellent written and verbal communication skills
Strong organizational and analytical skills
Ability to communicate and influence at senior executive levels effectively, and to interact with vendors, clients, and associates at all levels
Ability to comprehend, analyze, and interpret data
Ability to solve complex problems involving multiple scenarios and identify the best available option
Able to create tools and processes which elevate team effectiveness, consistency, and client experience
Able to organize, prioritize, lead, and execute numerus complex projects in parallel
Proficient with MS Office Suite (Excel, PowerPoint, Project, Visio)

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, or similar field
CHFM certification
Experience in a hospital or health care facility, or managing large multi-tenant facilities

Responsibilities

Establish, coordinate, and maintain operational structures within the system campuses, which promote multi-disciplinary collaborative process, participative involvement, and adequate resource allocation in maintaining excellence throughout the areas of facilities engineering.
Oversee the day-to-day operations of support facility engineering and property management.
Ensure compliance with all OSHA and Joint Commission requirements.
Responsible for the oversight, maintenance, and management of respective Joint Commission chapters EOC (environment of care) and LS (life safety).
Review and assist in the campus facility strategies and construction plans as they are designed, coordinated, and implemented to ensure no operational impact to the campus including accessibility of services, delivery of supplies and equipment and removal of waste.
Participate in project design and implementation meetings to ensure system needs and system standards are included and maintained.
Review project designs and construction to ensure quality and system maintainability and access.
Manage engineering and property management staff reviews and coordination of capital project design, phasing, system tie-in, standards, and accessibility.
Develop and manage budgets for assigned departments.
Comply with all budgetary and fiscal goals in all departments under support services on the assigned sites or campuses.
Provide functional oversight for the area of expertise, including, but not limited to policy and procedure development, assisting with staff development, tracking, and trending of events, and support of other campus directors.
Develop, cultivate, and maintain a dynamic customer service philosophy, incorporating the mission, vision, and values of Children’s family-centered care with the facilities services division on the assigned site or campus.
Develop, implement, and follow through with short- and long-range goals for the assigned site or campus that are consistent with Children’s mission, vision, and values.
Provide expertise to the campus and system environment of care strategy to include membership on the Environment Safety Management Committee.
Responsible for ensuring a strong continual readiness posture to meet all environmental regulatory requirements.
Create maintain and update departmental safety program.
Lead departmental Safety Council.