Support Operations Associate

Aston Carter

4d • $23 - $25 • Onsite

About The Position

As a Customer Experience Representative located in Lebanon, TN, you will become a vital part of a supportive team dedicated to assisting customers, sales representatives, and end users globally. This temporary position is situated within a call center environment, where you will contribute to delivering exceptional customer service.

Requirements

• 2–4 years of customer service or call center experience preferred.
• High school diploma or GED required.
• Strong communication skills in English (Spanish a plus).
• Comfortable using Microsoft Office and learning new systems.
• Detail-oriented with strong organizational and multitasking abilities.
• Willingness to learn and grow in a structured, team-oriented environment.
• Ability to work flexible or varied schedules as needed.

Nice To Haves

• Experience handling high volume calls (100-150 calls per day).
• Proficient in reading comprehension and experience with call scripts.
• Strong computer and data entry skills, including Excel.
• Ability to handle upset customers with patience and understanding.
• Experience in healthcare or medical device industry is a plus.

Responsibilities

• Handle inbound and outbound scripted calls with professionalism and empathy.
• Follow structured guidance and support to resolve customer inquiries.
• Perform accurate data entry and maintain up-to-date records.
• Learn and assist with order entry processes and ERP system navigation.
• Provide timely and courteous support to customers and internal teams.
• Escalate issues appropriately and follow up to ensure resolution.
• Maintain a positive and professional demeanor in a fast-paced environment.
• Support the broader Customer Experience team as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees