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We are looking for a data-driven and detail-oriented Operations Analyst - Reports & Insights to drive visibility and actionable insights across our Technical Support organization. This role is responsible for building reporting infrastructure, surfacing operational trends, and enabling data-informed decisions that elevate support performance and customer experience. The ideal candidate is comfortable working across datasets, tools, and stakeholders—translating complex data into meaningful narratives that guide planning, optimization, and execution. You'll partner closely with Support Operations and Technical Support Leadership to deliver accurate, timely, and impactful reporting. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, Colorado location, specifically, working in-office (3) days per week.
