Support Lead Part Time

Five Below • Fort Payne, AL

1d • Onsite

About The Position

At Five Below, the Support Lead role is integral to fostering an engaging and fun customer experience, aligning with the company's purpose of enabling customers to "Let Go & Have Fun." This position is part of a team that values culture, big ideas, super energy, and passion, aiming to create a "WOWplace" for both associates and customers. The Support Lead assists in overseeing daily store operations, ensuring excellent customer service, managing stock, and supporting the training and development of store associates. They also play a key role in driving sales, controlling expenses, and maintaining store standards, acting as Manager on Duty when required.

Requirements

• High School Graduate or equivalent
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Nice To Haves

• College experience preferred

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Benefits

• Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees