Support Lead Part Time

Five Below•Hanover Township, NJ

15h•Onsite

About The Position

At Five Below, growth is driven by associates who embrace the company's purpose: to "Let Go & Have Fun" in an amazing experience filled with unlimited possibilities, with products priced affordably. The company culture, known as The Five Below Way, emphasizes values and behaviors that inspire associates with big ideas, energy, passion, and the ability to create a "WOWplace." The Support Lead, under the leadership of the Store Manager/Leader and Customer Service Manager, assists with directing Front End Lead(s) and sales associates while serving as the Manager on Duty. This role is responsible for key store functions, ensuring customer satisfaction, assisting with front end operations, cash management, maintaining cleanliness and safety, and driving sales. As a Five Below leader, the Support Lead contributes to store success by modeling leadership behaviors, delivering results, driving key performance indicators, and fostering brand loyalty through team leadership. Five Below is a leading growth retailer offering trend-right, extreme value, high-quality products across various categories, with most items priced between $1 and $5. Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below operates over 1,900 stores in 46 states.

Requirements

High School Graduate or equivalent
Minimum 1 year of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Nice To Haves

College experience preferred

Responsibilities

Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Assists with Front End Operations
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Assists payroll process and ensures payroll is within budget
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Assists front end and queue merchandising
Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room