Support Lead Part Time

Five Below • Morgan Hill, CA

23h • Onsite

About The Position

At Five Below, the company's growth is driven by associates who embrace the purpose of letting go and having fun in an amazing experience, filled with unlimited possibilities, and affordably priced products. The company culture, known as The Five Below Way, emphasizes values and behaviors that inspire associates. This role is for a Support Lead, a part-time hourly position, responsible for ensuring excellent customer service, overseeing daily store operations, managing stock, and supporting associate training. The Support Lead will also act as Manager on Duty when needed, handle store opening and closing procedures, drive sales, control expenses, and perform general store maintenance.

Requirements

• High School Graduate or equivalent
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Nice To Haves

• College experience preferred

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Benefits

• Health coverage
• Financial wellness
• Personal wellness
• Benefits, bonus and incentive payments, and other forms of compensation may be provided as part of a total compensation package.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees