Support Knowledge Management Specialist
Openai•San Francisco, CA
439d•Hybrid
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About The Position
The Support Knowledge Management Specialist at OpenAI is responsible for proactively reducing support cases by designing and implementing innovative, data-driven knowledge systems. This role focuses on enhancing customer experience through self-service and automation, leveraging AI and LLM solutions. The specialist will manage the support knowledge base, ensuring content accuracy and compliance while collaborating with engineering teams to build a scalable information ecosystem.
