Support Intern (Remote - USA)

Commvault

4h•Remote

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Join us for our Summer 2026 Internship Program! The Opportunity We are seeking a motivated intern to join our Customer Support Automation team. This role offers hands-on experience in implementing automation solutions that enhance customer support efficiency and effectiveness. You’ll love working here because: We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship If you're passionate about helping others and want to learn more about customer support, we’d love to hear from you!

Requirements

Strong communication skills
Customer-focused mindset
Ability to multitask and prioritize
Must be available to work from Tuesday, May 26th until Friday, August 7th.

Nice To Haves

Familiarity with CRM software is a plus

Responsibilities

Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

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