Support Host

Transitions Mental Health Asso • Lompoc, CA

23d • $20 - $22

About The Position

The Support Host for the Helping Hands of Lompoc Wellness Center (H2L) is responsible for assisting with the organization and direction of the Wellness Center designed to assist adults in their journey to mental health wellness & recovery, as well as connect members and participants to their community. This position promotes trauma informed mental health wellness & recovery for the members and is responsible for having knowledge and skills in all aspects of the Wellness Center. The Center Support Host will uphold and promote the Center philosophy as well as the philosophy of TMHA in all duties performed. This position promotes social interaction and support, encouraging members in the recovery process.

Requirements

• High School diploma or equivalent.
• Individuals must have lived experience as a consumer or family member of mental health services
• Strong interpersonal skills, collaborative work style and strong oral, written, and communication skills.
• Well defined organizational and time management skills.
• Ability to work independently and flexibly.
• Ability to handle intense situations, display good judgment and decision making skills, and remain calm and clearheaded under pressure.
• Able to work effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level.
• Ability to possess and maintain good physical and mental health.
• Ability to work well within a team and maintain a professional, respectful attitude in the workplace.
• Ability to be willing to work with supervisor oversight and direction.
• Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees.
• Ability to mindfully promote equality, respect, and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different.
• Demonstrate the ability to successfully deliver culturally responsive services.
• Knowledge of the various dimensions of diversity including mental health, gender, race and ethnicity.
• Must use reasonable precaution in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, members, and other persons contacted through TMHA business
• Must be at least 18 years of age; possess a valid CA Driver’s License, at least 2 years driving experience and DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize reliable personal vehicle and auto insurance.
• Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting.
• Must be able to successfully complete First Aid and CPR training.

Nice To Haves

• Spanish bilingual/bicultural preferred.
• State certified peer specialist preferred.

Responsibilities

• Functions as a support to members and participants in providing mental health services offering social support, connection to community resources, skills training, recreation activities, and assistance with developing or enhancing independent living skills.
• Provides safe transportation to members by driving them to activities as necessary. Performs basic safety checks on program facility, and vehicle maintenance, shops for program needs, and organized leisure activities. May be required to perform some janitorial services.
• Functions as a role model of Wellness and Recovery to members with regard to treatment, communication, and work behavior. Leads by example and empowers members to grow and expand their abilities and knowledge.
• Assist with the planning & preparing food for monthly luncheons including the purchasing of food items, proper storage and handling of food.
• Meets with and communicates program issues to the Program Supervisor and works as part of a collaborative team with peers, members, and the staff of other TMHA programs, BeWell and other agencies.
• Is responsible for the establishment and maintaining of a positive working environment.
• Promote, encourage and maintain trauma-informed practices in all services and activities. Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication.
• Communicates both positive and negative feedback clearly and in a timely manner with staff. Remains approachable and open for staff to communicate problems or ask questions. Accepts constructive feedback from supervisor and others.
• Represents management positively and takes ownership of policies when enforcing them. When questions or issues with management arise, they are directed to management for resolution. Accepts constructive feedback from supervisor and others.
• Facilitates group discussions and activities; co-facilitates groups as needed. Research and coordinate material for subject matter.
• Participates in Community Outreach Activities to educate the community on Wellness Center resources and ways of eliminating mental health discrimination and stigma.
• Follows Medi-Cal documentation standards by completing Medi-Cal documentation three or more times a week.
• Medi-Cal billing provides a critical portion of funding for this program. You are expected to reach documentation and billing goals as set by Program Manager and Director.
• All direct service staff are expected to spend at least 50% of their work time in direct service and support of clients, unless otherwise assigned by your supervisor.
• Complete required hours of in-service training and attend all required meetings and monitor staff completion of the same.
• Utilize data collection tools (based on contract outcomes) to track for member attendance, program services, community outreach, and computer lab participation. Assists in monthly data report for Performance Outcomes Evaluator under supervisor’s guidance
• Must be available to work with community members, family members, other organizations, visitors, and volunteers in an effort to inform the community of our services and to advocate for people with psychiatric disabilities.
• Required completion of 100 hour Peer Specialist training, application processing and passing of state exam to become Medical Peer Specialist within one year of employment.
• Is responsible for and participates in upholding agency policies and ensuring accurate program paperwork, record keeping, evaluation procedures and documentation is completed and deadlines are met.
• Assumes other duties and responsibilities as assigned by the Program Supervisor and Program Manager.

Benefits

• Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee perks as well.
• membership discounts to various local fitness centers.
• We offer years of service gift cards to businesses of your choice.
• We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm.
• We host two employee appreciation events for employees and their families yearly.
• TMHA is also a pet friendly workplace (upon approval)!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees