Belk-posted 2 months ago

At Belk we have a vision to reimagine the department store. As a Support Associate, you will provide outstanding customer service to each and every customer, displays a passion for retail and fashion, adapts to change efficiently, continually seeks to learn about Belk’s merchandise and has an awareness of industry technology. Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

  • Proactively greeting and engaging customers warmly and with a smile
  • Supporting the store to meet or exceed its customer service goals
  • Handling each customer transaction in a professional and friendly manner
  • Thanking each customer by name following a purchase
  • Offering assistance to the customer proactively and without prompt
  • Using suggestive selling techniques with all customers
  • Meeting or exceeding solicitation goal for Belk credit Rewards program
  • Meeting or exceeding Clienteling goals, where applicable
  • Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com
  • Using Mobile Devices to complete a sale (where applicable)
  • Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience
  • Using the Belk App and informing customers about the Belk App to enhance their shopping experience
  • Using the Belk website to look up merchandise and complete in-store orders for customers
  • Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks
  • Maintaining Belk professional dress standards and appearance
  • Maintaining floor and stock areas consistent with store standards
  • Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department
  • Following the ROCC the Dock process
  • Ensuring timely set-up including signage for promotional events
  • Following procedures for all systems including counts, markdowns, re-tickets and inventory control
  • Complying with store policies including, but not limited to those concerning attendance and tardiness
  • Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager
  • Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager
  • No education requirement
  • Experience in retail preferred
  • Excellent communication skills
  • Ability to use and learn industry technology preferred
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