Support Executive

Tata Consultancy Services • Bolingbrook, IL

109d • $41,000 - $65,000

About The Position

The Support Executive position in Bolingbrook, IL requires 8 to 10 years of experience in providing technical and operational support for End User Computing (EUC). The role involves troubleshooting various issues related to Windows 10/11, ServiceNow, and network operations, while adhering to ITIL processes. The candidate will be responsible for providing onsite support, managing incidents and problems, and ensuring the smooth operation of IT services.

Requirements

• 8 - 10 years of experience in IT support.
• Proficient in Windows 10/11 troubleshooting.
• Experience with ServiceNow and ITIL processes.
• Strong network troubleshooting skills.
• Ability to lift and move equipment weighing up to 50 lbs.
• Experience in asset management and database updates.

Nice To Haves

• Experience with video conferencing and projector troubleshooting.
• Familiarity with warehouse IT operations.
• Knowledge of data wipe and recycling procedures.

Responsibilities

• Provide onsite End User Computing support as per site categorization to provide operational and technical support.
• Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users.
• Flexibility to support after business hours whenever required.
• Perform MS Office, Outlook troubleshooting and networking skills.
• Move equipment weighing up to 50 lbs.
• Provide Server Touch support Services.
• Troubleshoot Video Conferencing/Projector/Basic printer issues.
• Oversee receiving, distribution, and asset inventory.
• Provide IT support for warehouse operations.
• Adhere to all warehousing, handling, and shipping legislation requirements.
• Coordinate with third parties as necessary to keep Equipment and Software in good working order.
• Update the Asset database with all changes performed or reported to maintain up to date and valid data in the CMDB.
• Configure new and redeploying (used) PCs in inventory, including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, and post installation validations.
• Provide end user training on any new hardware/software.
• Wipe and recycle retired PCs following disposal procedures and legal hold guidelines.
• Provide IT training to New Hires.
• Wipe and re-image workstations and back up/copy end user data when necessary.
• Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support, when necessary, as user's advocate.
• Manage End to End Ticket Management - Incident Management, Problem Management & Change Management.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services