Support Engineer

Mesh

83d

About The Position

We’re hiring a Support Engineer to join Mesh’s growing Customer Success team. This role will serve as the technical frontline for helping customers troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience. While based in the U.S., this role will provide partial overlap with APAC-based customers as needed.

Requirements

• 3–5 years in technical support, fintech onboarding, or implementation roles
• Strong experience with APIs, SDKs, Postman, JSON, and RESTful integrations
• Clear, structured communication skills (written and verbal)
• Ability to problem-solve quickly and independently across tools and systems
• Domain experience in crypto, payments, or fintech preferred
• Experience with automation and AI workflows

Nice To Haves

• Experience supporting Web3 wallets, exchanges, or compliance-sensitive workflows

Responsibilities

• Respond to technical issues and questions via Slack, Telegram, email, and Pylon
• Triage issues internally using Datadog, Amplitude, and other tools
• Join live troubleshooting calls with customers to resolve API/SDK or product challenges
• Partner closely with Solutions Architects to support active integrations
• Escalate product bugs and unclear behavior to Engineering with clear context
• Create and maintain support documentation and internal troubleshooting guides
• Identify repeat issues and propose solutions to improve the product or workflow

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees