Support Engineer

Orion Innovation • Montvale, NJ

9h

About The Position

Orion Innovation is a premier, award-winning, global business and technology services firm that delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering. They work with a wide range of clients across many industries. The company is seeking a highly skilled Support Engineer to provide application and infrastructure support in a cloud-based environment. The ideal candidate will have hands-on experience supporting application issues, managing Azure cloud infrastructure, working with AKS (Azure Kubernetes Service), and supporting CI/CD deployment pipelines. This role requires strong troubleshooting skills, the ability to work in production environments, and close collaboration with development, DevOps, and operations teams.

Requirements

• Strong hands-on experience with IIS-hosted applications
• Solid experience with Microsoft Azure PaaS
• Practical experience with AKS / Kubernetes in production environments
• Strong background in DevOps and IT Administration practices, including CI/CD implementation
• Proficiency in Networking & Protocols, ensuring effective communication and system connectivity
• Solid understanding of Windows & Server Management, with experience managing enterprise-level environments
• Strong analytical skills, a problem-solving mindset, and solid communication abilities

Nice To Haves

• Familiarity with federal regulations or compliance frameworks (e.g., NIST, FedRAMP, FISMA)
• Azure certifications (AZ-104, AZ-400, or similar)

Responsibilities

• Provide Level 2 / Level 3 support for application-related issues, including incident investigation, root cause analysis, and resolution
• Troubleshoot issues across IIS-hosted applications, Azure infrastructure, and AKS-based workloads
• Monitor and support Azure cloud infrastructure, ensuring high availability and performance
• Manage and troubleshoot AKS (Azure Kubernetes Service) clusters, deployments, and services
• Support and maintain CI/CD pipelines for application deployment and releases
• Investigate system logs, metrics, and alerts to proactively identify and resolve issues
• Collaborate with development and DevOps teams to resolve production issues and improve system stability
• Perform deployment support, rollback procedures, and hot-fix implementations as needed
• Document incidents, resolutions, and standard operating procedures (SOPs)
• Participate in on-call support and incident response rotations when required
• Ensure compliance with security, governance, and operational best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees