Support Engineer
About The Position
Pilots can’t afford downtime — and neither can the systems that support them. At Navi, the Support Engineer is the first line of defense for our users: flight students, instructors, and training centers who rely on our AI co-pilot to improve performance. Your mission is to ensure their experience is seamless, their issues resolved quickly, and their trust in the platform unshakable. Flight training is demanding. Instructors and students need a platform that just works. As a Support Engineer at Navi, you’ll be the one ensuring that reliability — keeping our users focused on flying, not fighting tech.
Requirements
- Experience in technical support or IT support roles.
- Strong troubleshooting skills — able to quickly identify, replicate, and resolve issues.
- Familiar with cloud platforms (AWS, GCP), databases, and ticketing tools like Zendesk or Jira.
- Excellent communicator who can explain technical details in plain language.
- Organized, proactive, and able to work independently.
- Enthusiastic about aviation or excited to learn the domain.
Responsibilities
- Frontline Support: Serve as the first point of contact for technical questions and troubleshooting.
- Problem Solving: Diagnose and resolve issues, escalating to engineering when needed.
- Monitoring: Track platform performance, identify issues early, and keep the system mission-ready.
- Documentation: Create and maintain FAQs, troubleshooting guides, and training materials.
- Feedback Loop: Provide structured feedback to engineering and product teams to improve reliability and usability.
- User Training: Help students and instructors understand and adopt new features effectively.
Benefits
- Competitive salary — no equity, but strong compensation for the role.
- Flight training opportunity — earn your pilot’s license and gain firsthand aviation experience.
- Growth path — learn the product deeply and expand into customer success, QA, or product ops.
- Team culture — join a crew of engineers and pilots united by the mission to transform aviation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
