Support Engineer

Chalk•San Francisco, CA

54d•Onsite

About The Position

As a Support Engineer at Chalk, you'll be our front-line technical support expert, ensuring customers have exceptional experiences with our products. You will work directly with clients across industries like finance, healthcare, and e-commerce, helping them troubleshoot and optimize their usage of Chalk's platform. This role offers a unique opportunity to deeply understand our technology, partner closely with our Engineering and Forward Deployed Engineering teams, and significantly impact customer satisfaction and product quality. We're in the office 5 days a week. When unavoidable conflicts come up, we’re flexible. This is not a hybrid role.

Requirements

Technical background with experience in technical support or software engineering.
Proficiency in Python and SQL.
Strong troubleshooting, problem-solving, and analytical skills.
Exceptional written and verbal communication skills.
Ability to collaborate effectively with both technical and non-technical teams.
Previous experience in customer-facing technical roles is highly desirable.
Bachelor's degree in Computer Science or equivalent

Nice To Haves

Experience supporting ML/data infrastructure or products.
Understanding of Machine Learning operations and infrastructure.
Previous experience in a high-growth technology startup.

Responsibilities

Provide front-line technical support to Chalk customers, diagnosing and resolving technical issues promptly.
Collaborate with Engineering to escalate and resolve complex issues effectively.
Develop deep product knowledge to help customers maximize value from Chalk.
Document solutions, create knowledge-base articles, and share insights to prevent recurring issues.
Identify opportunities to enhance product reliability, usability, and customer satisfaction.

Benefits

⚕️Comprehensive medical, dental, and vision insurance
🏦 Flexible Spending Account (FSA), Health Savings Account (HSA)
🦮 Expert Healthcare Guidance
💵 Retirement savings
🎄15 company holidays each year
🏖️15 days of personal time off each year
🚌 Flex Commuter Benefits
🌮 Daily lunch and dinner on Chalk
🥤Office is fully-stocked with drinks and snacks to fuel your work day.
🍽️ Staying late? Dinner is on us
🚖 Staying even later? Grab an Uber / Lyft home on Chalk
Chalk offers early team members a generous salary + equity package based on experience and competitive benefits.
Actual compensation awarded to successful candidates will be based on several factors, including but not limited to: market, location, scope of the position and individual qualifications objectively assessed during the interview process.
Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk’s growth and us achieving our goals.