Support Engineer

Snapsheet•Chicago, IL

4d•$75,000 - $95,000•Hybrid

About The Position

Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. Snapsheet is looking for a Support Engineer to join our IT Team! As a Support Engineer, you will be a key problem solver for our internal customers, dedicated to maintaining quick, secure, and reliable systems. You will focus on driving efficiency, seeking opportunities to automate manual processes, and working collaboratively with the team and the Director of IT to build solutions that support Snapsheet’s rapid growth. Note: You must be located in the Chicago area or willing to relocate to be eligible.

Requirements

B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience
Strong analytical aptitude for problem-solving skills
Ability to work independently, manage time, and organize and complete work based on priority
Interested in learning from other professionals and growing their skills
Previous technical experience or internships are a plus
Excellent written and oral communication skills
Willingness to learn and adapt

Nice To Haves

Experience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration
Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus
Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole
Operational background is a plus
Strong time management skills and can effectively prioritize
Proven examples of your ability to project confidence and helpfulness to your team and colleagues

Responsibilities

Be the primary point of contact for our internal users
Handle internal support tickets learning about our teams and tech stack so you can triage and escalate tickets to the appropriate team when necessary
Vendor software application installation and troubleshooting
Local and remote helpdesk support, resolving problems to the end user’s satisfaction
Monitoring and responding quickly and effectively to requests
Documenting internal procedures
Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires
Be a part of an on-call rotation

Benefits

Hybrid Model - Maximize remote work with opportunities for in-person collaboration and a minimal commute
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Accelerated Professional Growth - Benefit from structured mentorship, 1-on-1 management, quarterly promotion opportunities, and a 'promote-when-ready' culture.
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
401(k) with a 4% company match—because your future is worth investing in.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
In-person connection points throughout the year including our annual Summit and Roadshows.
Snapsheet SWAG and surprise mailers to keep the spirit alive.
Endless opportunity to shape your path—career growth, learning, and real impact are all within reach.
Health and wellness campaigns that evolve with you year over year.