Support Engineer

Hoyack • San Antonio, TX

202d • Hybrid

About The Position

As a Support Engineer at Hoyack, you’ll be the first line of defense for a high-profile banking client. You’ll assist their internal support team with customer-facing issues, triage support tickets, troubleshoot bugs, and write small code fixes in a modern MERN stack environment. This is a junior-level engineering role ideal for someone looking to grow their technical skills while working on real production systems.

Requirements

• 1+ years of experience in software development or technical support
• Basic understanding of JavaScript, Node.js, and MongoDB
• Familiarity with the MERN stack (MongoDB, Express, React, Node.js)
• Experience using tools like Jira, Git, and basic command-line interfaces
• Strong problem-solving and troubleshooting skills
• Clear written and verbal communication skills
• Comfortable working independently and as part of a hybrid team

Nice To Haves

• Experience working in fintech, banking, or regulated environments
• Familiarity with REST APIs and JSON
• Exposure to customer support operations or SLAs
• Experience writing internal documentation or runbooks

Responsibilities

• Act as a technical liaison between the client’s support team and Hoyack’s engineering team
• Triage and troubleshoot issues reported via Jira tickets
• Investigate and reproduce bugs in a Node.js / MongoDB codebase
• Write small code fixes or scripts to resolve recurring issues
• Collaborate with backend and frontend engineers on escalated problems
• Document findings, fixes, and troubleshooting steps
• Communicate clearly and effectively with both technical and non-technical stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed