Support Engineer

Infosys•Dallas, TX

About The Position

Infosys is seeking a Support Engineer with experience in enterprise messaging platforms such as Apache Kafka, TIBCO EMS, TIBCO Rendezvous (RV), and RabbitMQ. The role requires strong Unix/Linux skills and proficiency in Shell scripting. You will help maintain system stability, resolve incidents, and ensure smooth message flow across distributed systems. Required Qualifications: Candidate must be located within commuting distance of Dallas, TX or willing to relocate to the area. This position may require travel within the US Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time Knowledge of messaging platforms such as Apache Kafka, TIBCO EMS, TIBCO Rendezvous (RV), and RabbitMQ Strong Unix/Linux troubleshooting background. Proficiency in Shell scripting (bash or ksh). Experience with log analysis, performance metrics, and monitoring tools. Familiarity with ITIL processes including Incident, Problem, and Change Management. Preferred Qualifications: Around 2 years of hands-on experience supporting messaging platforms Kafka, TIBCO EMS, TIBCO RV, and RabbitMQ. Experience in enterprise or financial services environments. Basic SQL knowledge. Familiarity with monitoring tools such as Grafana, Kibana, Splunk, Hawk, or RabbitMQ Management Console. Experience using ticketing tools such as ServiceNow or Jira The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Benefits Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Requirements

Candidate must be located within commuting distance of Dallas, TX or willing to relocate to the area.
This position may require travel within the US
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
Knowledge of messaging platforms such as Apache Kafka, TIBCO EMS, TIBCO Rendezvous (RV), and RabbitMQ
Strong Unix/Linux troubleshooting background.
Proficiency in Shell scripting (bash or ksh).
Experience with log analysis, performance metrics, and monitoring tools.
Familiarity with ITIL processes including Incident, Problem, and Change Management.

Nice To Haves

Around 2 years of hands-on experience supporting messaging platforms Kafka, TIBCO EMS, TIBCO RV, and RabbitMQ.
Experience in enterprise or financial services environments.
Basic SQL knowledge.
Familiarity with monitoring tools such as Grafana, Kibana, Splunk, Hawk, or RabbitMQ Management Console.
Experience using ticketing tools such as ServiceNow or Jira