Support Engineer

Fortis Solutions Group • Lewisville, TX

1d

About The Position

At Fortis, we are seeking a highly skilled and motivated Support Engineer to join our team. The Support Engineer will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. This role requires a strong understanding of computer systems, networks, and software applications, as well as excellent communication and problem-solving skills.
The ideal candidate will have a strong passion for technology and a desire to continuously learn and grow in their role. They will be able to work effectively in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. If you are a team player who is eager to make a difference, we encourage you to apply for this exciting opportunity.

Requirements

• Proficiency in Windows and Linux operating systems, as well as various software applications and tools.
• Strong understanding of computer networking protocols, including TCP/IP, DNS, and DHCP.
• Ability to analyze complex technical issues, identify root causes, and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and management.
• Experience with help desk software, such as Zendesk or ServiceNow.
• Strong problem-solving skills, with the ability to think critically and outside the box.

Responsibilities

• Provide timely and effective technical support to clients via phone, email, and remote desktop sessions.
• Analyze complex technical issues, identify root causes, and implement effective solutions.
• Collaborate with internal stakeholders, including developers, architects, and engineering teams, to resolve technical issues and improve systems and processes.
• Develop and maintain documentation, including knowledge base articles, user guides, and training materials.
• Participate in on-call rotation, providing after-hours support as needed.
• Contribute to the development and implementation of new technologies and processes, ensuring alignment with business goals and objectives.
• Lead by example, demonstrating a commitment to excellence, innovation, and collaboration in all aspects of the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees