Support Engineer IV, AWS Managed Operations (MO) AWSOM Team

Amazon • Herndon, VA

69d • $81,400 - $182,000

About The Position

The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions. The AWSOM team is actively seeking experienced Support Engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services for AWS Utility Computing (UC) customers.

Requirements

• 4+ years of technical support, or 3+ years of software development experience
• 2+ years of technical support experience
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• 1+ years experience with a scripting language: Perl, Python, Ruby, PowerShell or similar languages

Nice To Haves

• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• 3+ years of networking and troubleshooting experience
• 2+ years of work supporting procedures and methodologies for production computing environments experience
• Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
• 6+ years experience with cloud computing technologies

Responsibilities

• Diagnose and resolve complex technical issues across AWS infrastructure with precision and efficiency
• Design and implement automation solutions to streamline operational processes
• Mentor and support junior engineers, fostering a culture of continuous learning and knowledge sharing
• Develop and refine documentation, tools, and best practices to enhance team performance
• Collaborate across teams to drive systemic improvements in cloud service reliability and performance

Benefits

• Medical, financial, and/or other benefits
• Equity and sign-on payments may be provided as part of a total compensation package

What This Job Offers