Support Engineer IV, AWS Managed Operations (MO) AWSOM Team

Amazon.com • Herndon, VA

67d • $81,400 - $182,000

About The Position

Would you enjoy diving deep into, operating, and improving some of the largest software systems humanity has ever built? Do the challenges that come of driving technical, business, and cultural change to improve the reliability, performance, and efficiency excite you? The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability, reliability, latency, performance and efficiency to operate AWS regions. The AWSOM team is actively seeking experienced Support Engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services for AWS Utility Computing (UC) customers.

Requirements

• 4+ years of technical support, or 3+ years of software development experience
• 2+ years of technical support experience
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• 1+ years experience with a scripting language: Perl, Python, Ruby, PowerShell or similar languages

Nice To Haves

• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• 3+ years of networking and troubleshooting experience
• 2+ years of work supporting procedures and methodologies for production computing environments experience
• Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
• 6+ years experience with cloud computing technologies

Responsibilities

• Diagnose and resolve complex technical issues across AWS infrastructure with precision and efficiency
• Design and implement automation solutions to streamline operational processes
• Mentor and support junior engineers, fostering a culture of continuous learning and knowledge sharing
• Develop and refine documentation, tools, and best practices to enhance team performance
• Collaborate across teams to drive systemic improvements in cloud service reliability and performance

Benefits

• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package
• Flexible working culture that values work-life harmony

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees