Support Engineer III-Ext - AMZ9442134

Amazon•Seattle, WA

5d•Remote

About The Position

Handle complex customer issues that are escalated by level I and level 2 engineers. Provide technical expertise, collaborating with cross-functional teams, and managing customer expectations during high-pressure situations. Mentor and train junior support staff, develop and implement processes and procedures that ensure consistent high-quality support, participate in on-call rotations, have a deep understanding of the systems and technologies involved in supporting AWS services, as well as strong communication and leadership skills.

Requirements

Bachelor's degree or foreign equivalent degree in Computer Science or a related field and four years of experience in the job offered or a related occupation.
Employer will accept six years of experience as equivalent to a Bachelor's degree and four years of experience.
Must have one year of experience in the following skills: (1) knowledge of distributed computing environments; (2) experience with AWS services or other cloud offerings; (3) experience with network and operating system support; (4) experience in information security and compliance; (5) presenting to an audience containing one or more executive team member(s).
100% telecommuting permitted, work may be performed from anywhere in the U.S.

Nice To Haves

Please see job description and the position requirements above.

Responsibilities

Handle complex customer issues escalated by level I and level 2 engineers.
Provide technical expertise, collaborating with cross-functional teams.
Manage customer expectations during high-pressure situations.
Mentor and train junior support staff.
Develop and implement processes and procedures that ensure consistent high-quality support.
Participate in on-call rotations.
Have a deep understanding of the systems and technologies involved in supporting AWS services.
Demonstrate strong communication and leadership skills.