Support Engineer II, Amazon Leo

Amazon•Merritt Island, FL

About The Position

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. The support engineer works with the launch processing teams to generate documentation, improve procedures, and communicate with a multi-disciplinary team. This role will be responsible for supporting satellite process development and operational troubleshooting. The ideal candidate is comfortable in a highly technical setting and leads collaboration with other departments to reach the best solution to any problem. The candidate will have experience with mechanical and electrical equipment used for aerospace hardware integration and test, with particular focus on satellite processing. The support engineer will work closely with technicians and engineers to develop processes and procedures, implement lessons learned and updates, and support operations. This position requires skill and experience in a variety of areas, including mechanical assembly, propellant loading, rigging, electrical checkouts and satellite troubleshooting. We are a fast-paced, data-driven team, and work with leaders in multiple technology areas to deliver the best product for our customers. We hold each other to relentlessly high standards, and constantly look for ways to improve the product’s performance, quality and cost. We are excited about the technical challenges, which motivates us rather than discourages us. We want individuals who are ready for this challenge and want to reach beyond what is possible today. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon has ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. We're dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.

Requirements

2+ years of software development, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Work flexible hours as business demands, including overnight, weekends and holidays
Ability to pass Kennedy Space Center background checks
Valid Driver’s license and able to satisfy Amazon driver eligibility criteria
Ability to obtain and maintain a US Passport
Ability and willingness to comply with the Government of French Guiana which mandates that travelers receive vaccinations for yellow fever
With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

3+ years of technical support experience

Responsibilities

Generate documentation necessary to support production including the creation of Manufacturing Execution System work instructions, flight and non-flight integration procedures, and nonconformance reports/resolutions
Maintain and manage various media required for daily production (i.e. work instructions, drawings, procedures)
Communicate with a muli-disiplanary team to coordinate manufacturing operations
Maintain accountability of production and traceability records ensuring all product specifications and requirements are met
Read, review, and aid in the development of mechanical and electrical drawings
Support process development and execution for satellite assembly builds and testing process flows
Support the development of the tooling and test equipment required for production and test phases
Troubleshoot real-time manufacturing issues/nonconformances
Collect and incorporate feedback from production technicians to continuously improve work instructions
Maintain SOPs and update when needed for evolving processes & new requirements