Support Engineer II-Ext - AMZ9084429

Amazon • Santa Clara, CA

124d • $118,664 - $185,000

About The Position

The Support Engineer II-Ext position at Amazon Web Services involves operating the Managed Service platform and collaborating with internal service teams to manage critical infrastructure services for global enterprise-scale customers. The role requires troubleshooting complex service issues using groundbreaking technologies, reproducing customer issues to identify the root cause, and building proof-of-concept environments aligned with cloud-best-practices. Additionally, the engineer will build utilities and tools that facilitate safe, high-speed, wide-scale operations, identify technical issues, and develop improvements to technical processes. The position also serves as a point of escalation and drives customer communication during critical service events while mentoring junior engineers.

Requirements

• Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science, Engineering, or a related field.
• Three years of experience in the job offered, as a Systems Administrator, or a related occupation.
• One year of experience in configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location.
• Experience in Linux or Windows Operating System support.
• Experience in networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP.

Responsibilities

• Operate the Managed Service platform and collaborate with internal service teams.
• Manage critical infrastructure services for global enterprise-scale customers.
• Troubleshoot complex service issues using groundbreaking technologies.
• Reproduce customer issues to identify the root cause.
• Build proof-of-concept environments aligned with cloud-best-practices.
• Build utilities and tools that facilitate safe, high-speed, wide-scale operations.
• Identify technical issues and develop improvements to technical processes.
• Serve as a point of escalation and drive customer communication during critical service events.
• Mentor junior engineers.

Benefits

• Full range of medical benefits.
• Financial benefits.
• Equity and sign-on payments as part of total compensation package.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree