As a Support Engineer I at Trintech, you will be responsible for understanding customer issues and diagnosing root causes and required corrective actions for Trintech products. You will diagnose, test, and communicate solutions to all levels of customer IT and Account staff and management, ensuring resolutions are provided within the required customer time frames and business deadlines. Your role will involve opening Service Requests, tracking inquiry resolution progress, and providing continuous follow-up. You will work cross-functionally with Trintech internal teams including SaaS Ops, Services, and Customer Success to achieve resolutions or provide customer updates. Additionally, you will participate in UAT testing on major releases of Trintech Software to identify software defects and ensure a high-quality customer experience.