Support Engineer I (Intern) - United States

Cisco Systems, Inc.•Research Triangle Park, NC

33d

About The Position

As a Support Engineer Intern, you'll have the opportunity to make technology accessible and empowering for Cisco's global teams and customers. You'll leverage your curiosity for AI, cloud-first solutions, and data-driven problem-solving to tackle technical challenges and deliver meaningful outcomes. Your ability to simplify complex issues and communicate with empathy will help ensure that every user feels supported and understood. By collaborating across functions and applying agile practices, you'll contribute to the seamless operation of Cisco's technology platforms. Your work will help drive our mission to deliver secure, reliable, and innovative IT experiences.

Requirements

Current enrollment in a U.S.-based undergraduate program (STEM or related fields preferred).
Interest or foundational experience in AI, cloud technologies, and agile practices.
Basic familiarity with Salesforce (admin basics, service cloud).
Strong analytical, problem-solving, and communication skills.
A collaborative mindset, eager to learn, adapt, and contribute to team goals.

Responsibilities

Work alongside experienced engineers to troubleshoot and resolve technical issues on Cisco's internal platforms.
Apply your understanding of AI concepts and cloud-first technologies to support innovative solutions.
Use Salesforce fundamentals (admin basics, service cloud) to track, manage, and resolve support cases efficiently.
Communicate technical information in clear, accessible language for sellers and users of all backgrounds.
Analyze data and trends to recommend improvements, enhancing both user satisfaction and operational excellence.
Embrace agile methodologies and contribute ideas that foster continuous learning and team success.
Demonstrate empathy and active listening in every customer interaction, ensuring an inclusive and supportive experience.

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